Hello Vroom Grooms family!
We absolutely love bringing our mobile salon right to your doorstep! Keeping our schedule running smoothly is what allows us to efficiently map out our daily routes and serve as many wonderful dogs as possible. Because our travel time is so carefully planned, unconfirmed appointments and last-minute changes create empty gaps in our route that another pup could have easily used.
To help keep the van moving and our days on track, we want to take a moment to remind everyone of our current scheduling, confirmation, and privacy policies.
SMS Opt-In & Privacy
- Opting In: A cell phone number is required to book with us. By scheduling, you opt into automated SMS reminders (sent at 5 days and 2 days prior to your appointment). Your phone number, name, and consent records are collected and used for appointment updates, promotional offers, and customer support.
- Privacy: Your data is not sold or traded, but it may be shared with our service providers for operational purposes.
- Opting Out: You can text “STOP” at any time to opt-out of messages. (Please note: opting out will result in the termination of grooming services, as we will no longer be able to send you required appointment reminders.)
How Our Confirmation System Works Our automated text system helps keep you informed about your upcoming grooms.
- The Reminders: You will receive texts 5 days and 2 days prior to your scheduled appointment from 855-967-3656.
- The 4:00 PM Deadline: You must reply “Yes” to confirm your appointment by 4:00 PM on the day of your last reminder.
- Unconfirmed Appointments: If we do not receive your “Yes” confirmation by the 4:00 PM deadline, your appointment will be automatically canceled, and the groomer will not arrive.
Cancellations, Changes & No-Show Fees We rely on accurate schedules to keep our business running. Please review our policy on schedule changes:
- Standard Notice: Please provide at least 48 hours’ notice for any cancellations or changes to your appointment.
- Weekend & Holiday Notice: For Monday or Tuesday appointments, or for days immediately following a holiday, you must inform us of any changes by noon on the prior business day.
- Rescheduling Limit: Moving an appointment 3 times or more will result in your removal from the schedule.
- Fees: A $50 fee applies to your account if:
- Your appointment is left unconfirmed and automatically canceled.
- You cancel with less than 48 hours’ notice (or miss the prior business day deadline for post-weekend/holiday grooms).
- The groomer arrives at your location and you are unavailable.
While our groomer may occasionally waive this fee in extenuating circumstances, please be aware that repeated warnings or unconfirmed appointments will result in the termination of services with Vroom Grooms LLC.
We are incredibly grateful for your continued support, your prompt replies, and for respecting the schedule that keeps our small business running smoothly.
If you would like to review the policies in full, please visit vroomgrooms.com/terms/.
Thank you for helping us serve you better!