When you schedule a grooming appointment with us, it is important to understand our terms and conditions. These terms are designed to ensure a smooth and satisfactory experience for both our clients and our staff. Firstly, we kindly request that you arrive are available for your appointment. We strive to maintain a punctual schedule to accommodate all our clients. If you are running late, please let us know in advance, as we may need to reschedule your appointment to avoid inconveniencing other clients. Secondly, we ask that you provide accurate information about your pet’s health and behavior. This helps us ensure the safety and well-being of both your pet and our staff. If your pet has any specific needs or sensitivities, please let us know in advance so that we can make appropriate arrangements. Thirdly, we have a zero-tolerance policy for abusive or aggressive behavior towards our staff or other pets. We take the safety of our staff and clients seriously, and any habitual offenders will no longer be allowed to use our grooming services. Lastly, we require at least 48 hours’ notice for any cancellations or rescheduling requests. This allows us to offer the time slot to another client who may be on our waiting list. Failure to provide sufficient notice may result in a cancellation fee. By creating a grooming appointment with us, you acknowledge and agree to these terms and conditions. We appreciate your cooperation in helping us maintain a positive and safe environment for all our clients and their pets.