Terms & Conditions/ Polices

(Important Information) These are things you are agreeing to by creating a Grooming Appointment with Vroom Grooms LLC (our services may not appeal to everyone).

Scheduling & Fees (summary: Be prepared to pay either end of your dog’s price range, 2-hour overage fee, No holds)

🐾***Each dog is scheduled for 2 hours for groom time for the first groom and assessment. After the first groom our Groomer will have better judgment on how much time to give your dog for future appointments. Please keep some type of schedule to ensure that the groomer is able to have a better judgment of time on your pup. Be sure to book multiple grooming appointments at a time and be aware that we could be booking months at a time, especially during holiday seasons. Please let us know 48 hours in advance for any changes. If the groom takes 20-30 min more than two hours here will be a $50 fee for each overage per. (Example, the first groom took 1.5hrs, so the second groom was scheduled for 1.5hrs but ended up taking 2hrs. You would be charged $50 for the half hour over your original grooming time.) If the groom takes under 1.5 hours, you will be charged on the lower end of what you were quoted. If the groom takes 1.5 hours – 2 hours, you will be charged on the higher end of what you were quoted. If your dog is difficult, fighting, or biting for the groom you will be charged on the higher end of what you were quoted. After hours are automatically charged $50 no matter how long after hours, unless approved by groomer. The groomer will charge for their time accordingly. Be available for contact during groom. Price is not negotiable.

🐾It is not likely that we will be available to contact during weekends or holidays. Your groomer will not be available during their vacation.

🐾Inactive after 6 months you will need to re-fill out a New Client Form. Please be sure to re-read over the Terms & Conditions/ Policy they may have changed.

🐾Automatic $20 fee added when dogs have an infestation of fleas/ticks.

🐾Extreme cases will automatically be charged $50 fee, even if it does not take more than two hours. Regular pricing will be applied to future groom within reasonable timing.

🐾NO HOLDS! Moving your grooming appointment 3 times or more will result with Vrooms Grooms LLC being unable to place you back on the schedule. We will not be able to service you.

Veterinary

🐾!!!Please be sure, for your dog’s safety and our Groomers safety, that your dog is up to date on vaccinations, proof of vaccinations required upon request!!!

Liability

🐾Our Groomer may ask for your assistance or may ask that you leave the grooming environment. This is not to offend anyone or to cause harm. We want our dogs to be as calm as possible during the groom. This could be for safety purposes as well. Each individual dog has their own needs and personalities, their environment could affect this, and their actions could be different than others. We try to accommodate those needs to create the best experience possible. We do prefer that people are not abord with us due to liability. Please respect our groomer’s request.

🐾Please be sure that your groomer has a place to park with enough space to safely enter and exit the parking area. Also, to enter and exit the van safely with your furfriend. The vehicle is a Cab over conversion van, the size of a church bus. You can see a photo of the van on our About Tab. If you have a lite color driveway, we do prefer street parking. Due to liability with any fluid leaking from the vehicle. We cannot always predict when vehicles need repairs. If your lite color driveway is the only place to park, we will do our best to put a catch under the vehicle, keep in mind we cannot guarantee that the wind will move it or that we were able to place it in the correct area. We will not be liable for cleaning the driveway if there is any type of stain left behind. We will not be parking a street or block away. We will not be walking your dog that far in case of the dog slipping the lead, or collar or any other type of accident that may occur. We will only be able to park in front of, to the side of, or the rear of the address given. As long as the parking gives us direct access to return your dog safely.

🐾Your dog’s name and photos will be use in advertising, videos, social media, website ect.

Humanity Over Vanity (summary: We do not want to be associated with a painful experience. You don’t brush it, we shave it. Not liable for hidden injuries that are preexisting or due to matting.)

🐾Our Groomer will not force any dog to do any part of the groom that they become too stressed with. Our Groomer will be aware of what signs to look for. The Groomer will complete what they are able and will charge accordingly. We recommend that if your dog becomes stressed in a new situation or not exposed to new people on a regular basis, to ask your vet for recommendations of treats or medications to use. If by the third or fourth groom behaviors or extreme anxiety do not better or are not taken care of by the owner, we will be forced to drop your services.

!Doodle/ Poodle/ Bichon Fries /curly coat breeds/ long hair breeds!

🐾Our Groomer Will Not Under Any Circumstances be De-matting your dog. If you cannot brush your dog thoroughly on a regular basis (every day!) our Groomer will not be doing so either. Fur that has become matted may have irritation and sores hiding underneath. We are not liable for any sore, scab, scratches, or any injury that is hidden by matted/ tangled/ or long fur. This is not something that the groomer has caused or could have stopped from happening. Matting can also cause hematomas, when removing from sensitive areas. Hematomas are most common in dog’s ears. When the blood flow restricted by knots, tangles, or matting and is released back to those areas when the knots, tangles, or matting is removed and can pool in the ear flap. Causing pain, discomfort, and can also cause your dog to shake its head. Possibly busting the ear open and creating a mess. It can also happen to other body parts. Resulting in a vet visit due to unknowingly neglect. Though we are not here to judge; we would however love to make your dog’s needs more manageable for you. We recommend keeping a regular schedule. Such as, booking your next groom at each appointment or booking multiple future grooming appointments at a time, especially during holiday months. We believe in humanity over vanity. This means our groomer will be cutting or shaving out those matts. A fresh start is best. This will also create a better relationship for your dog and groomer. We do not like to be associated with pain or discomfort. If you would like pointers or tips on how to keep your dog more manageable, our Groomer will be happy to help! There is a chance our Groomer will refuse to shave off matted ears and refer you to a veterinarian that does grooming. Be aware that if you fall off of a schedule you could be charged the next breed weight pricing &/or an overage fee.

🐾 Our groomer will be shaving the inside of your dog’s ears, sanitary area and inside of the legs quite short for sanitary reasons, so if your pup is prone to irritation, please let the groomer know before the grooming service.

Learn more:

ALL DOGS WITH FUR SHED

🐾Yes, dogs with fur do shed. The amount of fur a dog sheds depends on the breed of dog, the time of year, and whether they have a single or double layer of fur. A dog’s fur helps control their body temperature and protects their skin against the sun and other environmental elements. When a dog’s hair stops growing, they will naturally lose it by shedding. Even curly coats! Though curly coats hold on to that shed fur. We recommend brushing thoroughly as much as your dog requires.

🐾There is a difference between matted and the fur being impacted. This normally happens with dogs who have long fur that also shed (for example, Bernese Mountain Dog, Shepherds, or Huskies.) Our Groomer will be able to confirm matting vs. impacted fur when they are able to assess the fur in person. There is a chance where the dog can have both impacted and matted fur which is a little bit harder for the groomer to assess until they start grooming.

🐾! Ear plucking or Anal Gland Expression (external only), please do your research! These services can cause more harm than good with some dogs. If your dog has not had these services, our groomer would advise against it. If your dog is showing signs of discomfort or these areas have a visible issue, we will accommodate or recommend a vet visit: depending on our groomer’s assessment.

Scheduling, Reminders & Confirming (Summary: Cell Phone number required. Read the automated text you received. The ending of the text will always have the same message. Confirm your appointment.)

🐾Cell phone number required. Do not give a land line for main way of contact. Specify what number is a land line and a cell phone number. When creating an appointment, you are opting into our automated SMS communication platform. This will send you a text for appointments, as soon as they are created, if you do not receive a text stating that the appointment was created lets us know rite away (in case of error). The automated SMS will also text your cell phone number reminders at 5 & 2 days before your appointment. Please reply “Yes” to one of the reminders to confirm your appointment. See Automated SMS tab for details (Under the bone Icon if you are viewing via mobile device.). Be sure your phone number is in service. You need to contact us via email [email protected] or 419.315.4989 if you are having an issue 48 hours advance of your grooming appointment. Or rite away if it is a new issue.

🐾Please be sure to confirm your grooming appointments when you receive the automated reminder by text! Our groomer will not arrive to any unconfirmed grooming appointments. If you need to cancel any of your grooming appointments, please do so 48 hours in advance. A $50 fee will apply to any unconfirmed or canceled grooming appointment less than 48hrs *(Or if our groomer arrives to the grooming appointment and you are unavailable.) The fee will be due at any future grooming appointment. If by chance our groomer arrives and after the assessment you decide you do not agree with our groomer’s plans and refuse to let us service your dog there will be a $50 fee due at that time, for the assessment, and for our groomer’s time and vehicle coming out. We accept exact cash (we do not hold change), most forms of card payment, and checks. Any returned checks will also have a $50 fee and total due before the next grooming appointment. Payment is due at the end of the groom. Our groomer will not be able to service any habitual offenders. By scheduling a grooming appointment, you are agreeing to and have read the Terms and Conditions/ Policys. Vroom Grooms LLC reserves the rights to refuse services to anyone at any time. We will not tolerate anyone who becomes irate, rude or displays any unnecessary acts.

*Fee is applied at Groomer’s discretion. Non-refundable services.

Overview:

At Vroom Grooms LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us.

Information We Collect

When you sign up for our SMS/texting services, we may collect the following information:

  • Phone Number: Required to send you SMS/text messages.
  • Name: Optional, but helps personalize our messages.
  • Consent Records: To document your opt-in to our SMS/texting services.

How We Use Your Information

We use the information we collect to:

  • Send you updates, promotional offers, and other information via SMS/text messages.
  • Respond to your inquiries and provide customer support.
  • Monitor and analyze trends, usage, and activities related to our SMS/texting services.
  • Improve our services and develop new features.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
  • Legal Compliance: When required by law, such as to comply with a subpoena, or similar legal process.
  • Business Transfers: In connection with a merger, sale of company assets, or other business transaction.

Your Choices

You may opt out of receiving SMS/text messages from us at any time by:

  • Texting “STOP” to the number from which you received the message.
  • Contact us at [[email protected]/419-315-4989].

Please note that even if you opt out of receiving promotional messages, we may still send you transactional or administrative messages.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Children’s Privacy

Our SMS/texting services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Vroom Grooms LLC

Po box 1473 Maumee OH

[email protected]

419-315-4989

Pricing, Service’s, Service Area, Hours of Operation, Terms and Conditions, and much more on this website. Please read carefully, this website is extremely user friendly!